Help & guides

How can we help?

Find your way around an app, work through a common problem, or get in touch with our team.

Guides for your school team

Each collection has a search to help you find the topic you need.

Step-by-step guides

Set up your school, manage attendance, enter marks, and prepare and release reports.

Step-by-step guides

Set up fees, record payments, check balances, and manage collections and term changes.

For families

Use your own Warmkeys account to see the children linked to you by their school.

Ask your school to check the guardian email and child link. The school also controls when reports are released and can explain fee balances.

One Warmkeys account

Already use a Warmkeys app? Sign in with the same account. Your schools and connected apps are in Warmkeys Hub.

Ask your school administrator to check your invitation and permissions. Staff joining an existing school should not register it again.

Contact Warmkeys for help using an app or accessing your account. Tell us the app, your school, what you were trying to do, and the message you saw.