Daily operations
Broadcast messages and reminders
Prepare targeted SMS or Parent Portal announcements, check recipients and follow delivery status.
Before you begin
- Access to Broadcast and permission to send the selected message type.
- Checked guardian contact details and any required SMS balance.
On this page
Build the audience
- Step 1. Open Broadcast from the menu.
- Step 2. Choose the available delivery channel and the message or reminder mode.
- Step 3. Set the recipient group and optional class, scholarship or minimum-arrears filters.
- Step 4. Review the recipient estimate and any skipped contacts before sending.
Compose and preview the message
Write a clear school message or use a saved template. Insert only the placeholders offered by the app; use its preview or estimate to confirm personalization before sending. SMS length and segments affect the cost estimate. A saved template is reusable text, not proof that a message has been sent.
Check the delivery channel
| SMS | Parent Portal |
|---|---|
| Uses supported phone numbers. | Uses linked guardian accounts; phone-only contacts are skipped. |
| Review the estimated cost and SMS balance or configured Hubtel route. | Review the recipient estimate and school context. |
| Follow the SMS job status. | Review the announcement and any enabled comments or reactions. |
Send once and follow the result
Review the final audience, content and estimate, then send. Check Recent jobs or Recent portal announcements for the result. A cancellation affects work the system can still stop; it does not undo a message already delivered. For a fee reminder, confirm the selected academic period and current balances first.
Related guides
Still need help? Open Support in School Fees or email Warmkeys.